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  • 4 Dial Meter Reading
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  • Submit A Meter Reading
Home Navigation Test Submit A Meter Reading

Submit A Meter Reading

 

Page Content
ATCO Gas uses meter readings to calculate consumption and passes readings to your retailer to consider for billing. We accept customer meter readings under certain conditions as described below. To submit a reading online follow the instructions below.

 

  • Find your service address or a site ID. Your site ID will begin with 000.
  • Follow the instructions on how to read your type of meter
    • 3-Dial Rotary Meter/3-Index Odometer Meter
    • 4-Dial Rotary Meter/3-Index Odometer Meter
 
  • Submit your reading (Know when to provide your reading)
    • Online
      • 3 Dial/Index Meter Read Submission Form
      • 4 Dial/Index Meter Read Submission Form
    • E-mail
    • Call our 24-hour automated telephone system:
      1-866-915-2826 *please note: this service will be discontinued as of Sept. 1, 2013
    • Call our Customer Assistance Centre
      Monday to Friday, 7 a.m. to 7 p.m., excluding holidays
      Calgary and local calling areas: 403-245-7888
      Edmonton and local calling areas: 780-424-5222
      All other areas in Alberta toll-free: 310-5678
       
       
      Please note: ATCO Gas will not accept meter readings submitted more than one business day after the meter was read.
       
       
      ATCO Gas cannot accept customer readings if it has been more than six months since we have read your meter. Your usage will be estimated until we are allowed access to your meter.
       
       
      Moving?
      Please be aware that while ATCO Gas reads your meter on behalf of your retailer, ATCO Gas is not a retailer. ATCO Gas does not read meters when customers move in or out of properties or start and end accounts with a retailer. For more information, please visit the Service Requests page.       
       
      Page Content 2

      How to read and report a:

      • Rotary Meter (3-dial) or Odometer Meter (3-index)
      • Rotary Meter (4-dial) or Odometer Meter (4-index)
      • Customer Meter Reading Cards
       
       
      ATCO Gas 24-hour Emergency Services: Edmonton and Area 1-780-420-5585 | Calgary and Area 1-403-245-7222 | All Other Areas 1-800-511-3447
         
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      ATCO is a diversified global corporation delivering service excellence and innovative business solutions in Structures & Logistics, Electricity, Pipelines & Liquids, and Retail Energy. More information about ATCO can be found on www.ATCO.com.

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      Updated on June 27, 2016