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      ATCO Gas has a long history of being an active corporate citizen in the communities we serve, work and live in. Each year we work with different organizations to bring some of our flagship programs to your community.

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      ATCO Gas is committed to the protection and stewardship of the environment. This strongly held value is embedded in our staff training, reflected in our corporate decision making, and integrated into our business strategies. Our Environmental Policy outlines this commitment and our Environment Operating Principles incorporate practices that limit greenhouse gas emissions.

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      ATCO Gas collects meter readings and uses this measurement information to calculate how much natural gas has been used each charge period. Our company passes this information to your retailer, along with our delivery charges and your retailer passes these costs on to you.

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      Pipe fusion ceremony during the opening of the Airdrie Operations Centre​

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      ATCO Gas delivers safe, reliable, cost-effective natural gas to Alberta -- and has since 1912. That's why we say we're "Alberta-made". An investor-owned, rate regulated utility, ATCO Gas helps to build communities across the province because our people live, work and volunteer in the communities we serve.

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Home Services Homeowners and Renters Customer Meter Reading Cards

Customer Meter Reading Cards

Page Content
​ATCO Gas regularly attempts to read its natural gas meters. Where customers are providing ATCO Gas with regular access to its meters, customers are welcome to provide additional meter readings.
 
Customer meter readings do not replace the need for customers to provide regular access to ATCO Gas for company meter readings. ATCO Gas will consider customer meter readings in reviewing if its measure of usage is accurate or requires further investigation. 
 

Meter reading cards by cycle

*To obtain your meter reading cycle or 13-digit Site ID, contact  ATCO Gas.
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20
 

Here’s what to do

  • If you wish to have your customer meter reading considered for billing, check the correct cycle card for the timeframe during which to contact ATCO Gas with a reading. If you provide readings before or after the dates for your cycle, they may not be used for billing.
  • Read the meter following the meter reading instructions
  • Locate your 13-digit ATCO Gas site ID.
    It is usually printed on your retailer’s bill and begins with 000. If you require assistance with your Site ID, please contact ATCO Gas by
    email or call 310-5678.
The date ATCO Gas receives your meter reading is considered the day you read the meter.
 

Submitting  your meter reading - you have four options

  1. 24-hour automated telephone system     1-866-915-2826 (requires site ID)
  2. 0n-line
  3. E-mail
  4. Call our Customer Assistance Centre
    Monday to Friday, 7 am to 7 pm, Excluding holidays
     
    Calgary and local calling areas  (403) 245-7888
    Edmonton and local calling areas  (780) 424-5222
    All other areas in Alberta toll-free  310-5678
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Contact Us!
Have a question or need support? Visit our Contact Us page and find the phone number you need.
Stay safe indoors
Protect your home and business with a carbon monoxide detector.
Save $ - go green
Visit ATCO EnergySense House to improve your home's energy efficiency.
 
ATCO Gas 24-hour Emergency Services: Edmonton and Area 1-780-420-5585 | Calgary and Area 1-403-245-7222 | All Other Areas 1-800-511-3447
 
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ATCO Group is a worldwide organization of companies engaged in Utilities, Energy, Structures & Logistics and Technologies. More information about ATCO can be found on its website at www.atco.com.

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Updated on May 16, 2012