Corporate Commitment

ATCO Gas is focused on customer service through the safe and reliable delivery of natural gas. We are ready to respond to customer needs and emergencies 24 hours a day.

Municipal, residential, business and industry customers trust and rely on ATCO Gas. We respect that trust and work hard every day to earn and maintain it. It’s a responsibility we take very seriously. We are committed to our customers and the responsibility of providing them with information they can use to live and work safely around natural gas.

We continually work with customers, employees and industry partners to prevent natural gas emergencies.

• Employees follow detailed work instructions.
• ATCO Gas participates in industry partnerships.
• We provide resources for emergency response workers.
• Employees receive ongoing education and training.
• Driving the message home – vehicle decal program

Employees follow detailed work instructions

Whenever ATCO Gas requires a specific process to be followed for working around a pipeline, detailed work instructions are developed. We expect companies who work for us, as well as our own employees, to adhere to the instructions. They are designed to protect the individual’s safety first.

ATCO Gas participates in industry partnerships

Our employees participate in government and private working groups to address how to prevent damage to utility pipes and wires. Together, we examine:

• common problems and how they can best be solved

•  working with contractors to prevent damage to underground lines

• informing people of the regulations for safe excavation of underground facilities

We provide resources for emergency response workers

In cases of emergency, firefighters, police or emergency medical services are often the first on the scene. To teach emergency response personnel how to deal with a natural gas emergency, we offer customized information sessions and print resources.

Our employees also work alongside fire-rescue when major incidents occur - building fires, hit or ruptured natural gas lines, carbon monoxide calls or other emergencies involving natural gas.  ATCO Gas plays an important role in several municipal emergency response networks.  In 2006, ATCO Gas partnered with the City of Edmonton to offer a new education program to help local residents better prepare for major emergencies - The Community Emergency Preparedness Program.  A home emergency planning guide is also available online or at the Citizen Action Centre in Edmonton's City Hall and local fire stations.

Employees receive ongoing education and training

Our employees are trained in all aspects of safety around natural gas, working alongside pipelines, responding to natural gas emergencies and wearing protective clothing. Regular safety meetings are opportunities to review the policies that help keep our employees and customers safe.

Driving the message home – vehicle decal program

ATCO Gas has taken its safety message "call before you dig" on the road.  Look for our vans, fully wrapped in a vehicle sign, advertising one of the most important safety messages.