ATCO Gas
Welcome to the ATCO Group of Companies ATCO
Contact Us | Careers | Site Map
Search
  • Home
  • Services
     

    Operational Services

    Energy Efficiency Products

    Our Service Area

    Service Requests

    Meter Reading

    Retailer Resources

    Understanding Your Natural Gas Bill

    Service Improvements

    • Aerial Meter Reading
    • Mains Replacement
    • Meter Exchange Program
    • Meter Relocation and Replacement Project
    • Urban Pipelines Replacement

     
  • Safety
     

    In an Emergency

    • Smell Natural Gas?
    • Hit a Gas Line?
    • No Heat?
    • Suspect Carbon Monoxide?
    • Prepare for an Outage

    Stay Safe Indoors

    • Furnaces
    • Fireplaces
    • Hot Water Tanks
    • Indoor Meters and Gas Lines
    • Uncapped Gas Lines
    • Carbon Monoxide Safety

    Stay Safe Outdoors

    • Click Before You Dig
    • Gas Meters
    • Yard Hazards

    Home Renovations

    • Extensions, Decks and Garages
    • Safe Digging and Excavating

    Contractors and Builders

    • In an Emergency
    • Safe Digging and Excavating
    • Contractor Management
    • Safety Resources
    • Dig Carefully on Your Work Site

    Safety Education and Resources

     
  • Community
     

    Community Involvement

    • Safety, Fire and Emergency Preparedness
    • Environment
    • Community Education and Outreach
    • Signature Programs
    • Indigenous Education Awards

    Caring Employees

    • Charitable Giving

    How to Get Support

     
  • Careers
  • Natural Gas Benefits
     

    Natural Gas Appliances

    • BBQ
    • Dryers
    • Fire Pits
    • Fireplaces
    • Furnaces
    • Garage Heater
    • Patio Heaters
    • Ranges and Cooktops
    • Water Heaters

    Pre-fitting for Natural Gas

     
  • Rates
     

    Current Rates

    • What is a Regulated Utility?
    • How Are You Charged?
    • What Do You Pay ATCO Gas For?
    • How Are Delivery Rates Set?
    • What Are Rate Riders?
    • Retail and Delivery Rates

    Historic Rates

    Terms and Conditions

    Code of Conduct

     
  • Our Stories
  • About Us
     

    About ATCO Gas

    • Corporate Profile
    • Executive Management Committee
    • Our History

    About Natural Gas

    • Natural Gas at Home
    • Natural Gas for Vehicles
    • Commercial Use

    Understanding Alberta’s Natural Gas Industry

    • Choosing a Retailer

    News Releases

    How We Do Business

    Our Environment

     
 
  • In an Emergency
  • Stay Safe Indoors
  • Stay Safe Outdoors
  • Home Renovations
  • Contractors and Builders
    • In an Emergency
    • Safe Digging and Excavating
    • Contractor Management
    • Safety Resources
    • Dig Carefully on Your Work Site
  • Safety Education and Resources
Home Safety Contractors and Builders In an Emergency

In an Emergency

 

Page Content

Take immediate action if you hit a gas line

Hitting a natural gas line is dangerous
  • Leave the area right away.
  • Use a landline to call ATCO Gas or 911 – no cell phones
 
You must call immediately, even if you do not smell gas or hear it escaping.
 
If you hit a gas line, call  ATCO Gas’s emergency line 24 hours a day
Edmonton and area: 780-420-5585
Calgary and area: 403-245-7222
All other areas: 1-800-511-3447
 
Do not try to repair the line yourself!
  • Keep people away from the area.
  • Cordon off the site.
  • Do not attempt to pinch off the line or stop the flow of gas.
  • Shut of all equipment and vehicles.
  • Do not use cell phones in the area
  • Put out any cigarettes or open flames.
  • Allow gas to vent into the air.
 
Call Alberta Environment
According to provincial legislation, you must also call Alberta Environment. Call
toll-free at 1-800-222-6514.
 
How does ATCO Gas respond?  
 
For more information:
  • Call before you dig
  • Dig safely on your site 
  • What you might not know about excavation 
  • Working around natural gas
  • Safety resources 
  • Book a safe digging presentation for your crew 
Page Content 2
 
ATCO Gas 24-hour Emergency Services: Edmonton and Area 1-780-420-5585 | Calgary and Area 1-403-245-7222 | All Other Areas 1-800-511-3447
   
   Services | Safety | Community | Rates | Contact Us
Follow ATCO Gas on Twitter LinkedIn | Privacy | Web Privacy | Disclaimer

ATCO is a diversified global corporation delivering service excellence and innovative business solutions in Structures & Logistics, Electricity, Pipelines & Liquids, and Retail Energy. More information about ATCO can be found on www.ATCO.com.

Copyright © ATCO Ltd. All Rights Reserved.
Updated on December 07, 2018