Terms and Conditions

The services provided by ATCO Gas  are regulated by the Alberta Utilities Commission (AUC).  These terms and conditions were approved by the AUC.

In accordance with the provisions of the Gas Utilities Act and the Regulations, ATCO Gas & Pipelines Ltd. (ATCO Gas) in its role as a pipe owner will carry out the functions necessary to furnish natural gas facilities to end-use customers in its service area to enable customers to purchase natural gas for that person's own use from a retailer or Default Supply Provider (DSP). 

1) Terms and Conditions for Distribution Service Connections - These terms and conditions are intended to govern the relationship between ATCO Gas and customer(s) who require a service connection to the company's natural gas distribution system.  These terms and conditions will also govern the relationship between ATCO Gas and retailer(s), DSPs or any other person whom the Customer has assigned to act on its behalf in its dealings with ATCO Gas, regarding the provision of pipe service on its natural gas distribution system.

2) Terms and Conditions for Distribution Access Service - These terms and conditions are intended to apply to the relationship between ATCO Gas, as a gas distribution service provider and all retailers, the DSP, or any party who will be acting as an agent on behalf of the retailer/DSP for transactions, including, but not limited to, retailer/DSP billing and load settlement.  These terms and conditions will also govern the relationship between ATCO Gas and customer(s) for whom the retailer/DSP or any other party is acting as an agent in its dealings with ATCO Gas.