ATCO Gas has a long history of being an active corporate citizen in the communities we serve, work and live in. Each year we work with different organizations to bring some of our flagship programs to your community.
ATCO Gas is committed to the protection and stewardship of the environment. This strongly held value is embedded in our staff training, reflected in our corporate decision making, and integrated into our business strategies. Our Environmental Policy outlines this commitment and our Environment Operating Principles incorporate practices that limit greenhouse gas emissions.
ATCO Gas collects meter readings and uses this measurement information to calculate how much natural gas has been used each charge period. Our company passes this information to your retailer, along with our delivery charges and your retailer passes these costs on to you.
Pipe fusion ceremony during the opening of the Airdrie Operations Centre
ATCO Gas delivers safe, reliable, cost-effective natural gas to Alberta -- and has since 1912. That's why we say we're "Alberta-made". An investor-owned, rate regulated utility, ATCO Gas helps to build communities across the province because our people live, work and volunteer in the communities we serve.
ATCO Gas is committed to respecting the privacy of the personal information of the individuals with whom we interact. We have developed this Website Privacy Commitment to describe our privacy policies and practices and how we collect, use and disclose the personal information of those individuals who visit our website. We have developed other documents that describe our privacy policies and practices with respect to our employees and with respect to our customers, suppliers and other parties with whom we interact. Our Privacy Commitment is available at http://www.atcogas.com/Pages/privacy.aspx.
Personal information means information about an identifiable individual. Personal information does not include business contact information (such as an individual's name, title, business address, business phone and fax number) when such information is collected, used or disclosed for the purpose of business communications.
You can visit our website without telling us who you are or revealing any information about yourself, including your e-mail address. Our web server may collect information related to your visit to our website, including the IP address and domain used to access our website, the type and version of your browser, the website you came from to access our website, the page you entered and exited at, any website page that is viewed by that IP address and what country you are from. We use this information to monitor our website’s performance (such as number of visits, average time spent, page views) and for our business purposes such as working to continually upgrade our website.
In addition, we collect the personal information that you submit to our website, such as your name, address and any other contact or other information that you choose to provide by:
Where you request information from us, we may use the email address that you provide to send you information about offers on products and services that we believe may be of interest to you. If you have asked us to put you on an email mailing list to provide you with certain information on a regular basis, or if we send you information about our offers on products and services by email, you may ask us to remove you from the list at any time (by using the “contact us” button on the website to inform us of your request).
When you visit the website, we place a "cookie" on the hard drive of your computer to track your visit. A cookie is a small data file that is transferred to your hard drive through your web browser that can only be read by the website that placed the cookie on your hard drive. The cookie acts as an identification card and allows our website to identify you and to record your passwords and preferences. The cookie allows us to track your visit to the website so that we can better understand your use of our website so that we can customize and tailor the website to better meet your needs.
Most web browsers are set to accept cookies. However, on most web browsers you may change this setting to have your web browser either: (1) notify you prior to a website placing a cookie on your hard drive so that you can decide whether or not to accept the cookie; or (2) automatically prevent the placing of a cookie on your hard drive. It should be noted that if cookies are not accepted, you will not be able to access a number of web pages found on the website.
The personal information collected is used and disclosed for our business purposes, including those purposes set out in our Privacy Commitment (available at http://www.atcogas.com/Pages/privacy.aspx).
Your personal information is shared with our employees, contractors, consultants, affiliates and other parties who require such information to assist us with establishing, maintaining and managing our relationship with you. In addition, personal information may be disclosed or transferred to another party in the event of a change in ownership of, or a grant of a security interest in, all or a part of ATCO Gas.
We may collect, use or disclose your personal information without your knowledge or consent where we are permitted or required by applicable law or regulatory requirements to do so.
ATCO endeavors to maintain physical, technical and procedural safeguards that are appropriate to the sensitivity of the personal information in question. These safeguards are designed to prevent your personal information from loss and unauthorized access, copying, use, modification or disclosure.
Unfortunately, data transmissions over the Internet cannot be guaranteed 100% secure. As a result, while this website strives to protect your personal information, we cannot warrant the security of any information you transmit to us, and you do so at your own risk. Once this website receives your transmission, we make commercially reasonable efforts to ensure its security on our systems.
Our website may contain links to other websites that may be subject to less stringent privacy standards. We cannot assume any responsibility for the privacy practices, policies or actions of the third parties that operate these websites. ATCO is not responsible for how such third parties collect, use or disclose your personal information. You should review the privacy policies of these websites before providing them with personal information.
It is important that the information contained in our records is both accurate and current. If you have any questions or would like to update or access your personal information, please contact us (by using the “contact us” button on the web site).
For more information about our Website Privacy Commitment or our Privacy Commitment, please visit our website at www.atcogas.com. If you have any questions or concerns about our Privacy Commitments please contact:
Mia NorriePrivacy OfficerATCO Gas10035 - 105 Street Edmonton, Alberta T5J 2V6Telephone: (780) 420-7960Fax: (780) 420-7472 Email Us
ATCO Group is a worldwide organization of companies engaged in Utilities, Energy, Structures & Logistics and Technologies. More information about ATCO can be found on its website at www.atco.com.