Are you moving into our service area?

Are you new to the ATCO Gas service territory?

First, decide how you want to buy natural gas.

New Service Lines

ATCO Gas can install a natural gas line to your property at any time of the year. However the best time to complete installations is before the ground freezes to avoid the risk of delays and winter construction surcharges.

Please notify us early in your planning to ensure that your building project runs smoothly. You will need to take the following steps to have a new service line and meter installed:

1. Apply for a new service line to ATCO Gas using the Contract for Service Line Requirements and Facilities and follow all directions provided to you to ensure construction is completed in a timely manner or fill in the Service line request application form online.

2. Contact a retailer of your choice to arrange for enrollment as soon as possible. A complete list of licensed natural gas retailers in Alberta is available at www.ucahelps.gov.ab.ca.

3. Ensure your chosen licensed plumber provides ATCO Gas with the appropriate permit that approves the internal piping.

After all of these conditions have been met, ATCO Gas will schedule your meter installation. Please allow up to 15 working days after all of the above have been completed for meter installation and meter to be turned on. You will need to arrange initial lighting of appliances with your chosen plumber.

Site ID

You may need a Site ID in order to complete some service requests. To locate a Site ID, refer to the online catalog options.

Gas Installation on a Farm or Acreage

ATCO Gas requires advance notice of your installation request for a farm or acreage in order to obtain the necessary utility right-of-way agreements, permits and to install your service.  The 2007 application deadline for rural natural gas installation on your property is August 3, 2007 for main extension service and September 28, 2007 for single service. Apply early to ensure installation before freeze-up. Contact your local ATCO Gas office to obtain complete application information

Gas Emergency 24-Hour Service

If you are contacting us about a gas odour, no heat from your primary source of heat during the winter season, or a hit natural gas line call us immediately at:

1-800-511-3447 (toll-free)