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ATCO Gas Marks Major Milestone: One Million Customers

 

 
 
General Information
Our Service Area
Service-line Requests
Info for Retailers
Terms and Conditions
Release of Information
Contact Us

 

   

Monthly Meter Reading

ATCO Gas is committed to attempting to obtain timely, accurate company meter readings. We attempt to read meters monthly. 

 

ATCO Gas uses meter readings to calculate consumption and passes readings to your retailer to consider for billing.

ATCO Gas will accept customer meter readings where the customer is following the same practices as ATCO Gas.

 
Reading your meter
Learn how to read the meter
Submit a 3-Dial meter read
Submit a 4-Dial meter read
Customer Meter Reading Card
When you are moving

Learn how to read the meter:

  • Please read the meter following the instructions below based on whether the meter style is Rotary or Odometer.
  • Obtain your site ID. This 13-digit number is found on most retailer statements.  The site ID begins with 000.
  • Contact ATCO Gas with the reading on the day you read the meter.  ATCO Gas will not accept a customer meter reading submitted more than one business day after the day the meter was read.
NOTE:  If ATCO Gas has not been able to read the meter for at least six months, we will not accept your customer meter reading or pass it to your retailer. Instead, your usage will be estimated until we have been provided with access to read our meter.


Rotary Meter (3-dial)

  1. Mark the exact position of each dial hand.
  2. When dial hand is between numbers, write the lower number, except when between 0 and 9 then use the 9.
  3. DO NOT REPORT the 1,000 ft dial.  But consult the 1,000 ft. dial and if it is 5 or higher, round up the 10,000 ft dial by one digit. For the example shown above, the meter reading to be reported is 908.

Odometer Meter (3-index)
 

  1. Record the numbers you see.
  2. If the 4th index (1,000 ft.) is a 5 or higher, round up the 3rd index (10,000 ft.) by one digit.
  3. Report the numbers from the first three indexes. For the example shown above, the meter reading to be reported is 283.

Click here to submit a 3-dial (Residential and Small Commercial) meter read

A 3-dial meter is typically installed on residential and small commercial properties. Three dials refers to how many dials are reported for a meter reading. The 1,000 ft index (which is the 4th dial on this size of meter) is not reported but is used to determine if the 10,000 ft dial/index must be rounded up.

Rotary Meter (4-dial)

Odometer Meter (4-index)
 

Click here to submit a 4 Dial (Large Commercial) meter read
Large use commercial properties will typically have a 4-dial meter. Four dials refers to how many dials are reported for a meter reading. The 1,000 ft. index (which is the 5th dial on large use meters) is not reported but is used to determine if the 10,000 ft dial must be rounded up.

Having trouble submitting a meter reading?

If you are having difficulty submitting your meter reading electronically, please be sure you've entered www.atcogas.com to reach the website, not just atcogas.com. Alternatively, you can email us with your customer meter reading.

When you are moving

Please be aware that ATCO Gas does not read meters when customers move in or out of properties or start and end accounts with a retailer.

If you wish to have a meter reading sent to your retailer for the day your account with your retailer starts and ends, you are welcome to contact ATCO Gas with a customer meter reading. A customer move in/out reading will not be accepted if it has been at least six months since the last company reading. Please report the meter reading on the day your account starts as we regret we do not accept meter readings older than one business day.